Rachel
Valenzuela
General Virtual Assistant
Hello
Here's who I am & what I do
I’m Rachel Valenzuela, a detail-oriented and adaptable professional with over three years of experience in customer service, technical support, and administrative assistance.
With a background in handling high-volume client interactions across telecom, healthcare, insurance, and financial services, I bring both empathy and efficiency to every task.
Services
As a General Virtual Assistant, I provide:
Administrative Tasks
Handle email management, calendar scheduling, data entry, and document preparation while keeping files and cloud storage organized—ensuring smooth day-to-day operations and efficient workflow management.
Customer Support
Provide responsive assistance through email, chat, and phone; resolve complaints with professionalism; process orders, refunds, and claims; and maintain accurate customer records in CRM systems to ensure a seamless client experience.
Social Media & Content Assistance
Manage post scheduling (Canva Scheduler, Buffer, Hootsuite), create simple graphics and branding materials, monitor engagement, and research content ideas or hashtags to boost online presence.
Who I help and How I Help Them
I help busy professionals, entrepreneurs, and service-based teams and as your Virtual Assistant, I help lighten your workload by managing calendars, inboxes, and schedules, handling customer inquiries, and performing accurate data entry. I guide clients through billing, website navigation, and claim submissions, making complex processes simple and stress-free. Whether it’s coordinating with internal teams, processing transactions, or providing step-by-step support, I ensure every task is handled efficiently—so you can focus on growing your business while I take care of the details.