Resume

Experience

Jan 2025 - Sept 2025

Finacial Officer

Travel + Leisure Co.

Clark Freeport Zone, Pampanga Philippines

Supported clients by simplifying Timeshare contracts, guiding mortgage payments via phone and third-party platforms, resolving account issues through cross-team coordination, and conducting follow-ups to ensure smooth, satisfaction-driven service.

July 2023 - Dec 2024

Website Support

Metlife

San Miguel, Tarlac Philippines

Provided remote website support by resolving login and registration issues, guiding clients through insurance claim submissions, and escalating complex technical concerns—ensuring smooth, accessible, and user-friendly experiences.

May 2022 - June 2023

Customer Support

Credit One Bank

Clark Pampanga, Philippines

Handled customer inquiries and phone-based transactions, including payments and lost or stolen card claims. Provided clear, efficient support to help clients understand billing details, due dates, and fees—ensuring smooth, informed experiences in a remote support setting.

Education

2018 - 2020

Pamantasan ng Lungsod ng Valenzuela

Science, Technology, Engineering, and Mathematics - Senior High School

Valenzuela City, Philippines

My academic background in the STEM strand provided a strong foundation in analytical thinking, digital literacy, and problem-solving—skills essential for Virtual Assistant work. Combined with certifications in Excel, bookkeeping, and website creation, I’m equipped to handle administrative tasks, manage data accurately, and support clients across various platforms with confidence and efficiency.

Professional skillset

Client Communication & Support

Administrative Accuracy

Teamwork & Collaboration

Technical Proficiency

Languages

English (Proficient)

Filipino (native)

Tools & Systems

I use as a General Virtual Assistant

Microsoft Excel Vector PNG Images, Microsoft Excel Icon, Excel Icons, Microsoft Icons, Mic

_Microsoft Corporation Apps on the App Store.jpg